Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Local delivery

Free local delivery is available for delivery addresses with the Karratha/Dampier towns.

Deliveries are made the within 2 days of your order and are generally delivered outside of the Shop hours.

In-store pickup

You can skip the shipping fees with free local pickup at our Gift Shop - Unit 3, 24 Sharpe Avenue, Karratha WA 6714 - during opening hours. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days. 

International Shipping

We currently do not offer international shipping.  

How do I check the status of my order?

Refunds, returns, and exchanges

Our full return policy page  

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible on 08 9143 1075 with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@pilbaraweddingsandevents.com.au.